Credit Union:

Air Academy Credit Union

Region:

Colorado Springs, CO

Closing:

3/7/2026

Learn More

Job Description:

Looking for an opportunity with an amazing company? Air Academy Credit Union (AACU) has been recognized as a Gazette’s Best Workplace since 2017! We are searching for a Full-Time Technical Support Analyst to work at our Corporate Headquarters in Colorado Springs, CO.

Join our IT team as an in-person Technical Support Analyst and grow your skills in network and systems support. You’ll provide first-class technical assistance, develop strong troubleshooting expertise, and gain experience across a wide range of technologies – all in support of a mission-driven organization.

Job Responsibilities:

  • Provide first‑level technical support for approximately 150 internal users, resolving common hardware, software, access, and connectivity issues
  • Troubleshoot and document issues related to Windows/Mac systems, Microsoft 365, printers, VPN, and basic network connectivity
  • Deliver clear, professional customer service to non‑technical employees, explaining solutions in an easy‑to‑understand manner
  • Accurately document tickets, follow established procedures, and escalate issues when appropriate
  • Handle sensitive information responsibly and follow security and confidentiality requirements in a regulated financial environment
  • Demonstrate strong problem‑solving skills, organization, and willingness to learn new systems and technologies

Job Requirements:

  • In‑person, on‑site role — candidates must be able to work from the office.
  • This position requires 40 hours a week, primarily Monday through Friday and Saturdays as assigned. Ability and willingness to work alone, irregular hours, extended hours, and weekends if needed.
  • Must have a valid driver’s license, reliable transportation, and current insurance coverage.
  • High School required plus 2+ years of experience in financial services and/or information systems field required or equivalent.

Knowledge, Skills and Abilities

  • Foundational IT knowledge of Windows and macOS environments, Microsoft 365 applications, basic networking concepts, printers, VPNs, and user access management.
  • Technical troubleshooting skills to identify, document, and resolve common hardware, software, login, and connectivity issues, following established procedures and escalation paths.
  • Strong customer service and communication skills with the ability to explain technical issues clearly to non‑technical internal employees and provide professional, patient support.
  • Attention to detail and organizational skills to manage multiple support tickets, prioritize issues based on business impact, and maintain accurate documentation.
  • Ability to handle sensitive information responsibly and follow security, confidentiality, and compliance requirements in a regulated financial services environment.
  • Learning agility and problem‑solving ability to quickly learn internal systems, apply logical troubleshooting steps, and continuously improve technical skills.

Pay Information:

The pay ranges represent the low and high end of the base salary range for this position.

$20.50 – 27.70 per hour

Air Academy Credit Union (AACU) is an innovative, full-service financial institution committed to its employees providing value-driven products, convenient electronic banking channels, and world-class member service.  With assets over $860 million and 43,000+ members, AACU strives to be a trusted financial partner who helps its members advance their lives, grow financially, and achieve their goals. We are equally proud of our programs which we give to the community through various outreach programs.

At AACU our full-time employees enjoy an outstanding corporate culture, terrific benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, our tuition reimbursement program will assist you with your professional goals.

 AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks.