Member Solutions Loan Counselor
Rogue Credit Union
To preserve the credit union’s assets by controlling delinquent loan accounts, by assisting members in working through their financial difficulties and helping find solutions for loan payments and/or recovering collateral. To inspire loyalty and create outstanding member experiences by working with members to modify loans and provide counseling for various financial issues.
65% Monitors both consumer and real estate loan portfolio, reviews accounts for modification to ensure the continued strength and stability of RCU loan portfolio. Works directly with members to find solutions to their existing financial issues. Provides loan and financial counseling. Collects on delinquent property taxes to protect Rogue’s lien position. Collects on Business loans with balances less than $50,000.
15% Analyzes financial situation of delinquent borrowers; makes recommendations to charge off loans when other arrangements or other modification attempts are unsuccessful.
10% Maintains accurate files and reports on all collections activity.
5% Testifies at legal proceedings as required.
5% Proactively performs other duties as needed or assigned.