Credit Union:

SELCO Community Credit Union

Region:

Bend, Oregon

Closing:

7/29/2024

Learn More

Job Description:

Join our Team as a Member Service Specialist!

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers!

We are currently looking for a full-time non-exempt Member Service Specialist to join our team!  In this role, you will be responsible for providing an exceptional service experience for SELCO Community Credit Union’s members, team members, and guests.

This position will work onsite at the West Bend Branch in Bend, Oregon.  The Member Service Specialist is only eligible for in office/branch arrangements. The successful candidate will need to be available to work Monday through Thursday 8:45am-5:45pm, Friday 9:15am-6:15pm, and some Saturdays 9:45am-2:15.

COMPENSATION

Base Salary: The full salary range for the Member Service Specialist position is $20.90 to $29.30 per hour, with new hires generally starting between $23.70 to $26.50 per hour, based on relevant knowledge, skills, education, and experience. This range will be converted to semi-monthly ranges for full-time employees.

Incentives: This position is eligible for monthly sales incentives ranging from $3.00 to $75.00 per sale, depending on the product or service. This position is also eligible for a fraud incentive of $25.00 per qualifying incident.

Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

BENEFITS

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

  • Medical, dental, vision, long-term disability, and life insurance
  • 401(k) retirement plan (with guaranteed employer contributions)
  • Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
  • Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Check out our complete benefits list here!

POSITION DETAILS

Essential Functions include (please see the position description for a comprehensive list):

  • Provide member service and perform duties with a high level of accuracy, efficiency and in alignment with service expectations, instructions, policies, and procedures including:
    • Build and develop member relationships by asking open-ended questions, identifying member needs, and promoting and cross-selling suitable SELCO’s core and specialized products and services.
    • Routine teller services i.e., counting and documenting cash, posting transactions, etc.
    • Complex teller services i.e., GL entries, vault balancing, etc.
    • Basic member service i.e., processing ACH, card, wire, and account change requests.
    • Complex member services i.e., account opening, research, and problem resolution.
    • Answer incoming calls and assist with specific inquiries.
    • Basic loan services i.e., loan signing and disbursement
    • Complex loan services i.e., conduct loan interviews, gather information and documentation, submit requests to underwriting, communicate with members, coordinate signing, and follow up as needed.
  • Assist team members and other departments, as needed.
  • Demonstrate initiative to help protect the member and SELCO from losses by detecting errors and taking action to prevent fraud.

Required Skills and Abilities include (please see the position description for a comprehensive list):

  • Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people, Value them. Ask how you can help. Listen.  Help them. Invite them back.
  • Ability to discover member needs to effectively cross-sell SELCO’s products and services.
  • Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing).

Required Education and Experience

  • High school diploma or equivalent; and
  • At least one (1) year of customer service or sales experience; and
  • Must maintain active federal registration with Nationwide Mortgage Licensing System; and
  • Must be bondable.