Credit Union:

Embold Credit Union

Region:

Oak Grove, OR

Closing:

9/22/2026

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Job Description:

Essential Functions

  • Uphold and promote the organization’s Mission and Vision Statements, Core Values, and service standards in all interactions.
  • Provide exceptional service to members by addressing inquiries related to accounts, loans, and services in a timely manner.
  • Responsible for creating a welcoming environment, providing personalized assistance to members and guests, and ensuring a positive experience through attentive service and effective communication.
  • Promptly relay any outstanding tasks or issues to relevant team members across all branches to ensure efficient operations.
  • Deliver a variety of member-focused solutions, including facilitating account transactions such as deposits, withdrawals, check cashing, loan payments, account transfers, fraud reports, inquiries, and maintenance.
  • Assist with processing loan applications while clearly explaining loan options, rates, terms, and collateral requirements to members.
  • Address and resolve loan application issues related to credit report discrepancies, salary levels, and debt-to-income ratios.
  • Make accurate notes in Credit Union Core Systems to ensure comprehensive loan information and documentation is supplied to underwriting, while identifying potential red flags and underlying risks.
  • Maintain a high standard of professionalism and confidentiality while handling sensitive member information.
  • Process member requests ensuring accuracy and complete satisfaction.
  • Maintain cash drawer limits in accordance with guidelines, ensuring all transactions are processed within legal and regulatory parameters. Buy or sell cash, keeping within limits, and ensuring dual control at all times.
  • Balance checks and cash totals during downtimes and at the end of the business day; promptly notify the Manager of any discrepancies.
  • Verify transactions; examine documents for endorsement, negotiability, and potential red flags, to ensure compliance.
  • Process fraud paperwork requirements with the member and forward to the appropriate department.
  • Follow procedures for all required Bank Secrecy Act (BSA) reporting.
  • Using account resources, refer or cross-sell products and services that benefits the member.
  • Meet or exceed sales and service goals, contributing to branch and member growth.
  • Maintain a high level of knowledge of Credit Union internal controls, compliance, laws, regulations, guidelines, policies and procedures in the area of responsibility.
  • Proficiency in using basic computer operating systems, word processing tools, email platforms, internet functionality, and Credit Union core systems.
  • Maintain strict confidentiality regarding all non-public data and uphold the financial integrity of the Credit Union.
  • Advise manager of any atypical situation that could pose a threat, risk or loss to the Credit Union
  • Establish and maintain productive and effective working relationships with the Embold team.
  • Follow all process and procedures outlined in Embold CU Lobby Management Procedures.
  • Perform other duties and responsibilities including departmental and individual goals and objectives as assigned.

 

Competencies:

  • Communication / Teamwork
  • Job Knowledge
  • Member / Market Focus
  • Analytic / Critical Thinking
  • Professionalism
  • Priority Setting / Time Management
  • Attention to Detail
  • Product Knowledge

 

Other Expectations:

  • This position is responsible for providing support to other departments/branches as needed. This could result in a temporary or permanent reassignment to another department/branch based on organizational needs.
  • Participation in community and/or volunteering events preferred.
  • Continual understanding, applied knowledge of, and adherence to the Bank Secrecy Act and all federal, state, and local financial regulations and reporting.
  • Ongoing professional development – must complete the annual required courses and trainings; must meet expectations on Performance Evaluations and Behavioral Expectations.
  • Must complete annual training on the SAFE ACT and meet testing requirements.
  • This position requires NMLS registration at the time of employment.  Embold Federal Credit Union will initiate the NMLS registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.

 

 Requirements:

Experience:

REQUIRED: Two to Five years of similar or related experience, including time spent in preparatory positions.

PREFERRED: Greater than two years of similar or related duties

 

Education:

REQUIRED: A high school degree or GED.

PREFERRED: A two-year college degree or completion of a specialized course of study.

Summary

Work Schedule

FULL-TIME – Non-Exempt – 8:45 AM – 5:45 PM Monday thru Friday, with Saturdays (required) from 8:45 AM – 1:15 PM based on business needs.

 

Starting Pay Expectations:

Minimum pay range midpoint of $30.31 an hour. Placement will generally not exceed the midpoint and is based on qualifications, experience, and internal equity. This includes a 3% pay differential for the additional responsibilities of being a floater.

This position is eligible for mileage reimbursement.

Those who are fluent in Spanish are eligible for a language differential pay of $100 a pay period.

 

How We Determine Pay:

This position is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.

 

Benefits: Here are a few of our great benefits.

Medical, Vision, and Dental- Generous PTO-401k- Education Reimbursement & Student Loan Repayment Assistance and the onsite gym at administrative headquarters.

 

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.