Credit Union:

First Credit Union

Region:

Chandler, AZ

Closing:

12/4/2026

Learn More

Job Description:

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

  1. Effectively demonstrate our passion and purpose by helping members “Find Their Financial Sunshine.”
  2. Serve as primary contact point for all lending inquiries.
  3. Responsible for reviewing all required loan documents to ensure accuracy and completeness.
  4. Work closely with Loan Officers to ensure all required documents received, stipulations and exceptions signed.
  5. Work MSRs and dealers to promptly resolve missing or incorrect information on loan documents.
  6. Promote and cross-sell when applicable to benefit a member’s financial needs.
  7. Maintain exceptional quality while processing and funding indirect loan packages
  8. Promptly process title work, liens, and lien releases for secured loans.
  9. Keep abreast of multi-state MVD policies and procedures.
  10. Work with members, lenders, dealers, and 3rd party MVD to resolve title issues.
  11. Process Collateral Protections Insurance premiums and refunds.
  12. Order titles, tags, and motor vehicle records when requested.
  13. Process loan modifications, loan adjustments and extensions.
  14. Significant member contact is required to review new indirect loan terms and collateral.
  15. Significant dealer contact is required to gather corrected or missing documents.
  16. Expected to maintain a high level of service to dealers.
  17. Represent and promote the credit union professionally and positively within the community.
  18. Ability to handle confidential and sensitive information in a professional manner.
  19. Participate in staff meeting, seminars, and training.
  20. Comply with the Bank Secrecy Act (BSA).
  21. Complete special projects as assigned.

Competencies

  1. Service oriented
  2. Must be detail-oriented with the ability to multitask
  3. Must be independent worker with strong time management skills
  4. Ability to handle heavy workload and meet stringent deadlines
  5. Excellent verbal and written communication skills
  6. High level of integrity
  7. Team player
  8. Basic mathematical skills

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Physical presence in the office setting is required.

Physical Demands
This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary.

Position Type/Expected Hours of Work
Ability to work 40 hours; Monday – Friday.  Periodic overtime may be required.

Travel
Periodic travel to other FCU locations may be required.

Qualifications

Required Education and Experience

  1. High school diploma or equivalent.
  2. Six months related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

  1. Previous loan processing experience with a credit union highly desirable.

Additional Eligibility Qualifications

  1. Multi-lingual capabilities to include Spanish are a plus.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.