Credit Union:

Heritage Grove Credit Union






Contact: Renia Razey
Email: [email protected]
Phone: (503) 485-4385

Job Description:

Job Title:                    Information Technology (IT) Specialist

Reports to:                 VP Information Technology

Classification:            Full Time

Job Objectives:          Maintains the credit union information technology systems to support credit union operations.


Job Functions:

  • To provide technical support to employees with technology information system requests as needed.
  • To perform routine network administration functions.
  • To maintain software on computer equipment.
  • To maintain inventory of all workstations, laptops, tablets, printers and other IT related equipment.
  • To coordinate, maintain and document all credit union support ticket requests and projects internally and externally.
  • To assist with testing new technology as well as changes and updates to current systems.
  • To maintain documents on imaging system.
  • To assist with hardware and software implementations to improve security, system performance and efficiency.
  • To provide admin support for internet banking, mobile banking, bill pay, instant issue and other systems as assigned
  • To train fellow employees and management in computer applications as directed.
  • To assist with research requests from members or management that require IT support.
  • To perform other duties as directed by the VP IT or other members of management.
  • Maintain punctual, regular and predictable attendance.


Education and Skills:

  • Associates degree in computer science, information technology, or related field required, or equivalent work experience may substitute for education.
  • Must be able to communicate effectively and should possess good reading, writing, and math abilities.
  • Must be able to operate standard office equipment and be competent in the operation of computers and software required to perform job duties.
  • Must be able to work accurately with minimal supervision.
  • Must be detail oriented and able to work accurately.
  • Must have experience with creating excel reports and utilize computer spreadsheets.



  • Experience working with Symitar or other HTML based system preferred.
  • 12 months experience supporting technology systems used in financial institutions preferred.




Working Conditions:


Employment at Heritage Grove Federal Credit Union requires standing, walking, sitting, lifting, carrying, bending, kneeling, reaching above and below shoulder level, and continuous use of hands in repetitive tasks such as typing or data entry.


Employees are also required to be able to speak in person and on the telephone, must have adequate hearing ability, and the ability to see clearly.


Employees are required to interact with others, meet established deadlines, and utilize problem solving ability and initiative.


Employees of Heritage Grove Federal Credit Union have access to non-public personal information regarding members, as well as proprietary trade secrets of the credit union.  Employees must be able to maintain the confidentiality of such information and are required to use care to avoid inadvertently disclosing non-public information relating to the credit union and its members.


Employees may be exposed to potentially hazardous conditions while employed with Heritage Grove Federal Credit Union.  These potentially hazardous conditions may include the possibility of the credit union experiencing a robbery or other workplace violence.


Employees may be required to travel as directed by management pursuant to current policies of the credit union.