Credit Union:

WyHy Federal Credit Union


Cheyenne, WY



Job Description:

Essential Functions

  • Handles all fraud related concerns, processes all fraud alerts (debit, credit, check fraud, P2P and others), prepares CAN/CAMS reports, handles member disputes, handles BIN Fraud, and mitigates fraud losses.
  • Prepares reports for Director of Compliance to be shared with the Chief Financial Officer regarding fraud activity.
  • Stays updated with and adheres to the requirements of the BSA/Anti-Money Laundering Act.
  • Provides internal training on BSA compliance.
  • Prepares the monthly exception report for the Supervisory Committee for review by the Director of Compliance.
  • Reads and remains current on industry-related information, trends, patterns, and best practices related to fraudulent activity and risk; communicates related program changes and other pertinent information to employees; recommends items for further review; attends related webinars and other educational courses.
  • Prepares and presents information for regulatory audits and exams; responds to auditor and examiner questions; implements recommendations/best practices as noted in audits and exams.
  • Maintains thorough knowledge of current laws, regulations (Reg E and Reg Z), and best practices related to fraud.
  • Provides informed, professional and accurate service and support to all members and employees of the Credit Union by responding to email, messages, and other correspondence within the defined service level standards.
  • Maintains and submits all required regulatory timelines with accuracy.
  • Suggests, develops, and implements approved enhancements to the processes and procedures of the department to achieve greater efficiency.
  • Provides reports and feedback regarding fraud and disputes to Director of Compliance on a monthly basis.
  • Serves as subject matter expert for systems utilized with cards, payments and fraud.
  • Informs Director of Compliance of significant fraud issues.
  • Reviews and maintains COOPER AI Fraud Services and 3DS/OTP Services.
  • Performs other job-related duties as required or assigned.

Membership and Appointments

  • Serves as the primary BSA Officer for the Credit Union.

These are not to be construed as exclusive or all-inclusive.  Additional duties may be required and assigned.  This list of duties and responsibilities is subject to change without notice.


The requirements listed in this description are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job.

Required Education and Experience

  • Associate’s degree from two-year college or technical school and 2 years’ experience, or equivalent combination of education and related experience.
  • Strong analytical skills and attention to detail.
  • Understanding and knowledge of fraud controls.

Preferred Education and Experience

  • Credit Union or Financial institution experience is preferred.

Knowledge and Abilities

  • Excellent written and verbal communication skills required.
  • Professional, well-developed interpersonal skills.
  • Strong analytical, problem-solving and decision-making skills.
  • Excellent organizational skills and attention to detail.
  • Ability to work effectively with all levels of the Credit Union.
  • Ability to work effectively in a fast-paced environment with an ability to multi-task.
  • Excellent time management skills and a proven ability to meet deadlines.
  • Excellent computer skills, particularly Microsoft 365.
  • Extensive knowledge of the Credit Union movement.
  • Critical thinking mindset.
  • The ability to make sound decisions with a solid, ethical mindset.
  • Strong working knowledge of credit union operations.
  • Excellent knowledge of all federal and state regulations in place for the credit union.
  • Working knowledge of Federal Credit Union laws, bylaws, and regulations preferred.
  • Strong knowledge of credit union products and services.


Position Requirements

  • Core operating hours of 8:00 AM to 5:00 PM Monday – Friday. Travel and time spent outside normal business hours may be required.
  • Requirement to be bonded. Successful background check including personal credit report and criminal record.

Physical Requirements

  • While this position is primarily sedentary, while performing the essential duties of the position the employee may be required to stand, sit, walk, stoop, kneel, talk, see and hear. The nature of this position requires physical mobility and the ability to occasionally lift and/or move a maximum of 50 pounds with assistance. This position may include prolonged periods of time working on a computer and looking at a monitor screen.