Credit Union:

Air Academy Credit Unioin

Region:

Colorado Springs, CO

Closing:

4/12/2026

Learn More

Job Description:

Ready to build a career with real growth and purpose? At Air Academy Credit Union, we’re seeking a Contact Center Agent at our corporate location in Colorado Springs who wants to grow professionally while making a meaningful impact. Our Contact Center Agents are trusted partners to our members, delivering personalized, caring solutions that help turn financial goals into reality.

 

Recognized as a Gazette Best Workplace since 2017, we’re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With over 44,000 members and $815 million in assets, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.

Primary Responsibilities Include

  • Responsible for handling high call volume, inquiries, and processes in the call center for the Service Queues, including phone and messaging services.
  • Responsible for delivering and educating members on all credit union products and services via the call center, with a strong emphasis on achieving monthly and annual sales goals.
  • Possesses thorough knowledge of our Internet Banking Services, including basic browser knowledge, assisting members with signing onto the website/internet banking, and answering questions regarding internet banking capacities.
  • Possess knowledge and ability to troubleshoot smartphone and tablet applications and devices within credit union electronic delivery channels.
  • Research and provide a problem resolution to member issues and diffuses escalating member situations.
  • Responsible for administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of member information and the AACU information systems.

Tier Responsibilities

  • Tier 1 includes supporting members with basic transactions and account maintenance, credit card and loan payments, debit card maintenance and inquiries, online banking and ACH assistance.

 

  • Tier 2 includes all responsibilities of tier 1 (above) as well as handling specialized transactions such as consumer loan maintenance, retirement account transactions, and wires.

 

  • Tier 3 responsibilities include, but not limited to, extensive outbound calling, member retention and opening new accounts.

 

 

 

Job Requirements

  • High school diploma or general education degree (GED); plus, one-year related experience and/or training in sales, call center and/or financial services environment preferred.
  • Excellent communication and organizational skills.
  • Ability to work branch hours as needed including some Saturdays.
  • Ability to educate and promote credit union products and services.

Core Competencies

  • Dependable – Commit to showing up on time and prepared to provide world class service to both internal and external members.
  • Sales and Service Oriented – Discover member’s needs, provide solutions, and deescalate calls.
  • Quality – Handle calls promptly and provides accurate service.
  • Resilience – Ability to move from one situation to the next with a clear and open mind.
  • Communication Skills – Listening to understand a member and make them feel heard.

 

Pay Information

The pay ranges represent the low and high end of the base salary range for this position. This position is eligible for incentives based on overall performance.

Grade Value 700 (Tier 1): $19.15 – $24.75 per hour

Grade Value 800 (Tier 2): $20.50 – $27.70 per hour

Grade Value 900 (Tier 3): $22.50 – $30.40 per hour

Training

  • Paid training will be held at our corporate location in Colorado Springs for two full weeks beginning April 20th, Monday-Friday, 9:00am-5:00pm.

Hybrid schedule possible after 90-day review.

**Hiring bonus**

Hiring Bonus Terms – Contact Center Agent

  • Receive a $750 hiring bonus upon being selected and hired into a full‑time Contact Center Agent position at Air Academy Credit Union (AACU). The bonus will be paid according to the following schedule:
    • $150 after completion of one (1) month of employment
    • $250 after completion of three (3) months of employment
    • $350 after completion of six (6) months of employment
      Payments will be made on the regularly scheduled payroll date following each required waiting period. The hiring bonus is considered taxable income and will be reported on your W‑2.
  • To be eligible to receive the full hiring bonus, the employee must remain employed for the full duration of the payout period and be an employee in good standing, with no adverse employment documentation, including but not limited to written warnings.
  • This hiring bonus is not available to current or former AACU employees.
  • This offer may not be combined with the Employee Referral Bonus Program.
  • This hiring bonus is limited to the Contact Center Agent position only.
  • This offer may be modified or withdrawn at any time without notice and will expire when the Contact Center Agent position is filled or on April 20, 2026, whichever occurs first.
  • Applicants must receive a job offer and successfully pass all required background and credit checks to be eligible for the hiring bonus.
  • Former AACU employees who are rehired within two (2) years of their original termination date are not eligible for this hiring bonus.
  • Employees who leave employment prior to a scheduled bonus payment will forfeit any unpaid portion of the hiring bonus.
  • Employees who transfer to another position prior to a scheduled bonus payment will forfeit any unpaid portion of the hiring bonus, regardless of whether a hiring bonus is offered in the new position or location.
  • Employment with AACU is at will and may be terminated by either the employee or AACU at any time, with or without cause or notice. Nothing in this hiring bonus offer alters or modifies the at‑will employment relationship.
  • This hiring bonus offer is not intended to create a contract of employment or serve as a legal agreement.

We love our family-like culture here at AACU. Our full-time employees enjoy a great benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K retirement plan. Additionally, after 90 days of employment, full-time employees are eligible for our tuition reimbursement program to help you reach your professional goals, auto loan discounts, and mortgage loan discounts. Join our team and be a part of a company whose members’ and employees’ dreams are our passion.

AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks. AACU uses E-Verify to check that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.