Credit Union:

Kitsap Credit Union


Bremerton, WA



Job Description:


Kitsap Credit Union is hiring a full-time hourly Collections Representative I to work in-person out of our East Bremerton location with opportunities to work hybrid after your orientation period. This position is responsible for identifying delinquent accounts and establishing workable means of communication with members to ensuring prompt repayment of loans to minimize losses. As a collector, you will display excellent customer service and support our members through your creative problem solving and negotiation skills.


Quick Facts

Seniority level: Individual Contributor

Reports to: Manager, Accounts Control

Employment Type: Non-exempt, full-time, in-person/hybrid

Working hours: Monday – Friday 9am – 5pm, Rotating Saturdays 9am – 1pm, 8.5hr shifts, 40hr work week

Compensation: $22.36 to $33.54/hr depending on experience

Grade: 7BC

Industry: Banking

Job Functions:  Collections, Billing, Repossession, Account Management


Typical Job Duties

  • Ensure delinquent accounts become current by identifying problems and creating a resolution
  • Provide data, reporting, communication, and solutions around various account issues
  • Attempt to locate members that have missed payments
  • Manage a high level of calls to members and additional contacts
  • Attend work-related courses and seminars to pursue self-development and meet compliance regulations


This role may be right for you if you enjoy helping people in difficult situations.  You pride yourself on your ability to be compassionate while upholding standards.  Your previous employers praise your ability to prioritize tasks and research new ways to complete them, and your previous co-workers talk about your ability to create wins in difficult situations.  Your friends consider you analytical and ethically minded, and your family is proud of your ability to seek the best for yourself and others.

Basic Qualifications

  • High School Diploma or GED
  • Previous experience in collections or similar environment involving public contact via phone or call center environment
  • Must be a Washington State resident to be employed with Kitsap Credit Union


Preferred Qualifications

  • Previous experience diffusing difficult customer situations
  • Proficient in Microsoft Office applications and excellent telephone skills
  • Ability to prioritize responsibilities and handle multiple tasks
  • Ability to work independently with minimal supervision and be a team player
  • Ability to work effectively under pressure


What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

  • Free onsite parking
  • Annual time off and sick time accrued
  • Paid holidays
  • Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
  • Employee Assistance Program
  • Choose from a PPO medical plan or a High Deductible with a Health Savings Account
  • 3% KCU funded Safe Harbor Contribution
  • KCU will match up to 2% of your 401K contributions
  • All 401K contributions are 100% vested
  • Potential annual incentive in all roles within Kitsap Credit Union
  • Tuition reimbursement
  • 8 hours of paid volunteer time off
  • Discounts on KCU’s products and services
  • Paid membership including back up childcare reimbursement
  • Paid RethinkCare subscription, a personal wellness and professional resilience program


******Employment is contingent upon satisfactory credit, background, and reference checks.  Kitsap Credit Union is an Equal Opportunity Employer.All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.******

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