Call Center/Customer Service/Member Call Rep
Job Description:
Are you looking for a fresh opportunity where you will get to help people with their financial goals? Would you like to work in an office environment with a caring, encouraging team? We may have just the job for you in our Member Call Center!
In the Call Center, we like to celebrate the wins (and we have a lot of wins!) an example is educating members on how to save our members money and their time. We take pride in helping members with Online Services and with their basic questions about their accounts all the way to complex issues. We take the time to actively listen and use empathy to navigate their needs. We have friendly competitions within the department each month. Each rep talks to about 60 to 80 members each day navigating the call with the support of the Leads and the leadership in the call center. With strong communications skills and love for helping people the call center takes the lead in member service.
We have a new headquarter location with all that you’d expect + a game room, quiet room, light workout machines and equipment, bubble drink machine and espresso / latte maker. Our workplace is surrounded by trails to bike or walk. Free parking for days you may come into the office. Dress code – Business casual, jeans and tennis shoes allowed.
Benefits of joining the Qualstar team:
- We are a not-for-profit organization focused on giving back to our members.
- We are a stable organization that is well capitalized and growing.
- With just under 150 employees, we are small enough to connect personally and big enough to create a dynamic work environment.
- Six Paid Federal Holidays off.
- We value internal growth from staff within our organization. We mean it! Our current and former CEOs were been promoted within, starting at entry or supervisory level roles.
- Generous Medical, Dental, and Vision coverage.
- Competitive monthly salary!
- 4% match on our 401K AND Pension!
- Generous paid vacation and sick leave
- Employee discount on loan rates
- Long-Term Disability and Life Insurance
- Our incentive bonus program means you can earn even more by earning incentives every single month!
- Telecommuting benefit available as soon as 4 months, dependent on performance.
- Additional pay for occasional Saturdays (approximately 1-2 Saturdays per month).
Qualstar Credit Union is an Equal Opportunity Employer
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.