Credit Union:

Kitsap Credit Union


Bremerton, WA



Job Description:


Kitsap Credit Union is hiring for a full-time salaried Branch Operations Manager to work out of our Harborside location in beautiful Kitsap County. The Operations Manager is responsible for managing and administering the operational efforts of the assigned Branch and the Operations Support team in support of the Credit Union’s strategic plan.  This position ensures that established policies and procedures are followed and supports the assigned team(s) to foster a sales-oriented culture. Oversees provision of a broad range of services directly to members and prospective members, as well as internal customers in a manner that enhances the Credit Union’s reputation.  Promotes quality service and provides positive leadership to the Kitsap Credit Union team.


Quick Facts

Seniority level:  Management

Reports to:  Regional Manager

Employment Type: Full-Time, Salaried.

Working hours:  Monday-Friday 8 AM – 5 Pm. Saturday’s may be required.

Grade: 8

Industry: Banking

Job Functions: General Business, Management,


Typical Job Duties

  •  Ensures the achievement of Branch/Department goals with regards to sales, service, safety, security, and compliance. Responsible for quality, quantity, accuracy, and timeliness of work produced by assigned employees.
  •  Analyzes and identifies member needs and effectively promotes and cross-sells products and services while ultimately achieving an acceptable level of production based on goals and objectives.
  •  Ability to analyze staffing needs to ensure employees are best utilized during peak and slow times.
  •  Responsible for contributing to the creation and execution of best-in-class business support practices, providing subject matter expertise for operations department systems and processes and their relationship to other departments.
  •  Reviewing, identifying, analyzing, and recommending business processes, workflow changes, products/services to improve and maintain the highest level of operational efficiency and profitability in Branch Operations, looking for ways that automation may create efficiencies.
  •  Ensure the Operations Support serves as a central connection point via phone and teams for front line staff and credit union members.
  •  Leads efforts to identify solutions and ensure resolution of complex requests and member issues.


This role may be right for you if you enjoy growing others and building a positive workplace.  You pride yourself on leading by example and communicating clear expectations. Your previous employers praise your ability to recommend products to help customers reach their goals, and your previous co-workers talk about your ability to create a lasting impact through improving and streamlining efficiencies. Your friends consider you approachable and tactful, and your family is proud of your passion to help the community and those around you.

Basic Qualifications

  •  High School Diploma or GED.
  •  Three years’ related work experience in retail financial operations.
  •  One-year prior experience leading, managing and coaching a team.
  •  Must be registered with Nationwide Mortgage Licensing System within 30 days of hire and comply with SAFE Act regulations.
  •  Must be able to work Saturdays and extended business hours.


Preferred Qualifications

  •   Bachelor’s degree in Business, Finance, or related field.
  •  Experience with Episys, Meridian Link, and Salesforce Financial Services Cloud (FSC).
  •  Prior experience implementing The Member Advantage (TMA) methodology.


Kitsap Credit Union requires new hires to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Kitsap Credit Union will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Kitsap Credit Union undue hardship or pose a direct threat to the health and safety of others.


******Employment is contingent upon satisfactory credit, background, and reference checks.  Kitsap Credit Union is an Equal Opportunity Employer.All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.******