Branch Manager

Job Description:

As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Branch Manager at our Meridian Branch.  Candidates must be eligible for membership at Pioneer to obtain employment.

This position is responsible for managing, motivating, coaching and supporting branch team members. Also responsible for achieving team goals and growth objectives related to member growth and retention, branch deposits, branch loans, and product/service solutions. The Branch Manager will ensure that members are being greeted and provided WOW service promptly and professionally. The Branch Manager will direct and coordinate the activities of personnel in the Credit Union facility to make sure the branch meets organizational, financial, operational, service, and growth goals.

This position is responsible for managing, motivating, coaching and supporting branch team members. Also responsible for achieving team goals and growth objectives related to member growth and retention, branch deposits, branch loans, and product/service solutions. The Branch Manager will ensure that members are being greeted and provided “WOW” service promptly and professionally. The Branch Manager will direct and coordinate the activities of personnel in the Credit Union facility to make sure the branch meets organizational, financial, operational, service, and growth goals.
The Manager is responsible for supervising branch operations on a day to day basis and maintaining a line of communication with the Regional Manager on any pertinent items. Also ensures that all established policies and procedures are followed. The Branch Manager trains, directs, and proactively manages all branch personnel.  Conducts interviews and hiring practices according to Pioneer’s standards. Maintains a professional business appearance, and continually delivers Pioneer’s brand through service, appearance, and attention to branch look and feel.
The manager assists or oversees members and potential members with their financial needs; explains services, sets up new accounts, responds to problems, assists members with their loan applications; processes loan disbursements, and seek the assists of appropriate departments. Matches Credit Union services and products to member’s needs, and proactively seek new business with members or potential members by utilizing and
participating in community events. All branches will have monthly goals and will be held accountable to those goals.
Responsible for offering and explaining electronic and video services for member’s convenience. Must be proficient with Pioneer’s electronic channels to include, but not limited to, home banking, mobile banking, and myPioneer Personal Assistant products. Also, will provide a variety of paying and receiving functions, including processing deposits, withdrawals, transfers, loan payments, cashier’s checks, money orders, and cash advances. Verifies that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Balances each day’s transactions and verifies cash totals. Performs specific assigned side-jobs and assists other team members with a variety of duties.