Credit Union:

Rogue Credit Union


Medford, OR



Job Description:

Assists in the direct delivery of services to members and through branch staff. Works with the Branch Manager to increase member loyalty development and achieve Credit Union and branch specific strategic goals. Hires, develops, and supervises assigned staff.

Essential Functions & Responsibilities:
55% Assists the Branch Manager in achieving the Credit Union’s Vision, Mission, Guiding Values and Service Promises in assigned branch. Recruits, hires, trains, coaches and manages a highly qualified staff sufficient to meet the needs of the areas assigned. Establishes and maintains objective accountability measurements and evaluates performance on all direct reports. Creates and maintains a coaching culture to consistently strive toward the highest level of achievement and performance for every employee. Provides leadership to ensure Tellers and other assigned staff reach strategic branch and individual goals. Participates in the scheduling of hours. Oversees general operations, daily practices and monitors product delivery quality. Opens or closes branch, conducts meetings, and provides report information as needed.

20% Serves Members as a top priority. Provides information and assistance. Troubleshoots and resolves Member concerns and problems. Backs up Tellers and other branch positions as needed.

10% Stays current on and ensures staff are in compliance with all applicable regulations and Credit Union guidelines. Responsible for compliance issues associated with deposit programs including Regulations B, D, E, Z, CC, and DD.

5% Proactively performs other duties as needed or assigned.

5% Assists in the development, proposals, and acceptance for and implement deposit program strategy and policy; leads activity related to new product development with respect to deposit programs and products.

5% Assists in the establishment of annual operational budget and helps monitor performance to budget throughout the year; establishes annual sales goals (in conjunction with marketing) for deposit products and initiates actions to achieve the goals.