Blake Layton

Head of Sales

Casap

Session Speaker

Biography

Blake Layton is Casap’s Head of Sales, partnering with credit unions to strengthen and streamline the disputes experience. Drawing on work with credit unions nationwide, he brings a practical, member-first perspective on the challenges teams face today—from evolving dispute requirements to day-to-day operational friction—and helps institutions modernize their processes to make resolution faster, clearer, and provide greater financial peace of mind. Blake lives in Bend, OR with his wife Kim, and they are the parents of three lovely, and wild kids. When not at work, they love to spend time outdoors hiking, running, biking, or doing anything active

Events:

Oct7

From Disputes to Delight: Building Trust When Your Members Need You Most

In this session, we'll explore how evolving member expectations are reshaping the dispute experience and what credit unions can do to respond.