Support Associate I

Job Description:

Join our Team as a Support Associate I!

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers!

We are currently looking for a full-time non-exempt Support Associate I to join our team!  Support Associates provide exceptional service and support to the Membership & Loan Center team. This role is responsible for the accurate and timely processing of consumer loans and related lending activities.  Operational support, scheduling, and loan signing and funding are among the primary responsibilities for this position.

This position will work onsite at the Corporate Headquarter location in Springfield, Oregon.  The Support Associate I only eligible for in-office work arrangements. The successful candidate will need to be available to work Monday through Friday between the hours of 8am and 6:30pm.

COMPENSATION

Base Salary:

• The full salary range for the Support Associate I position is $22.90 to $33.60 per hour, with new hires generally starting between $26.50 to $30.00 per hour, based on relevant knowledge, skills, education, and experience.
• Spanish-language differential: Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.

Incentives: This position is eligible for monthly incentives that range from $5.00 to $75.00, per sold product/service.

Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

BENEFITS

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Check out our complete benefits list here!

POSITION DETAILS

Essential Functions include (please see the position description for a comprehensive list):

• Process membership, deposit account, and loan applications.
• Perform quality control functions and audits to ensure compliance with established procedures, processes, and guidelines. Effectively communicate exceptions and recommendations.
• Promptly resolve exceptions identified through quality control audits and initiate steps to reduce future exceptions.

Required Skills and Abilities include (please see the position description for a comprehensive list):

• Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
• Ability to discover member needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).

Required Education and Experience

• High school diploma or equivalent; and
• At least six (6) months of customer service experience; and
• Must be bondable.