Spanish Bilingual Member Service Representative

Job Description:

Looking for a workplace where your bilingual skills are valued and your career can grow?

The Spanish Bilingual Member Service Representative is the face of our organization and holds an essential role in delivering on our mission by providing outstanding member experiences. Responsible for serving as a financial consultant to members, conducting member financial profiles, identifying member needs, cross-selling, and up-selling. Attracts, expands, and retains member relationships and is responsible for contributing to the financial well-being of our members. Accountable for lobby management and in-branch member service interactions and performs a wide range of sales/transactional duties upholding quality, service, and brand standards. Works with the Branch Manager and Assistant Manager to achieve goals of deposit/loan growth, business relationship growth, and personal membership growth. The MSR also maintains current knowledge of competitor products, services, and current promotions.

What will you be doing?

• Promptly, accurately and efficiently process member financial transactions including but not limited to: deposits, withdrawals, check cashing, cash advances, loan payments, transfers, wire transfers, negotiable instruments, and necessary general ledger postings according to policies, procedures, and standards.
• Performs account maintenance to include but not limited to address changes, phone numbers, travel advisories, diary memos, etc.
•  According to policies, procedures, and standards, respond to member inquiries and requests for account information such as loan payoffs, balances, check orders, maturity dates, payment history, late fees, rates, etc.
• Opens new accounts, analyzes credit bureau reports; interviews members in person or by telephone to identify financial needs and sales opportunities.
• Initiates computer-based credit applications; analyzes credit scores and makes routine business decisions; sells and cross-sells financial products and services to members; and answers member inquiries about products and financial services.

Qualifications: 

• Bilingual in Spanish and English Required.
• Banking or Credit Union experience is a plus. 
• A high school education or GED. 
• Strong communication skills, both oral and written. 
• Ability to build trust and rapport with members.

This is a full-time, non-exempt position with compensation of $23.00 hourly depending on experience, education and qualifications.

If you are ready to Rise & Thrive and bring unforgettable experiences to our members and help grow a thriving organization, please apply. We appreciate your interest in employment and look forward to meeting you!