Consumer Loan Underwriting Supervisor
Job Description:
Compensation:
Minimum – $29.26
Maximum – $41.80
Placement in the pay scale will be determined by experience and qualifications.
Responsibilities
What You’ll Do:· Lead, coach, and develop a high‑performing team of consumer loan underwriters· Oversee daily underwriting workflow, quality, and service‑level performance· Support escalations, complex credit scenarios, and cross‑department collaboration
Key Responsibilities:· Provide leadership, coaching, and performance management for underwriting staff· Ensure accurate, timely, and compliant credit decisions across all consumer loan products· Drive operational excellence through process improvements, quality control, and trend monitoring
What We’re Looking For:· A strong people leader with deep consumer underwriting expertise· A proactive problem‑solver who thrives in a fast‑paced environment· A clear communicator who builds trust with members, dealers, and internal partners
Key Responsibilities1. Lead and Develop Underwriting Staff· Description: Mentor, coach, and develop underwriters through regular one‑on‑one meetings, performance reviews, and ongoing feedback. Reinforce accountability, decision quality, and alignment with Harborstone’s Ten Essentials. Serve as a primary resource for underwriting guidance and troubleshooting.2. Oversee Workflow, Quality, and Operational Performance· Description: Manage daily underwriting workflow, workload distribution, and service‑level performance. Ensure procedures remain accurate and up to date. Lead process improvements, system testing, and adoption of new tools and workflows to enhance efficiency and member experience.3. Support Credit Decisioning and Risk Management· Description: Provide secondary review and oversight of loan decisions to ensure accuracy, consistency, and policy alignment. Coach underwriters on risk assessment and decision rationale. Monitor trends in application quality, decision outcomes, and risk indicators to inform leadership.
Qualifications
1. Education:· High school diploma, Essential
2. Experience:· 3 years of consumer loan underwriting experience in a financial institution, Essential· 1 year of leadership experience, Essential
3. Technical Skills:· Proficiency in MS Office (Outlook, Excel, Word), Essential· Knowledge of LOS systems and lending platforms, Preferred
4. Soft Skills:· Strong analytical, problem‑solving, and decision‑making skills, Essential· Excellent verbal, written, and interpersonal communication, Essential· Excellent organizational and time-management abilities, Essential· Ability to multitask and manage high‑volume workloads, Essential
5. Certifications/Additional Qualifications (if applicable):· Knowledge of federal and state lending regulations, Essential· Ability to calculate APR, DTI, loan values, and financial ratios, Essential· Nationwide Mortgage Licensing System (NMLS), or the ability to obtain it within the first 90 days, Essential· Ability to maintain confidentiality, Essential· Bondable, Essential
Physical Considerations· Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.· Ability to read, comprehend, and respond to written and verbal instructions and information.· May be required to sit or stand for extended periods, depending on job duties.· May involve repetitive motions, including keyboarding and handling office equipment.· May require stooping, bending, squatting, or reaching occasionally.· May be required to lift and carry items weighing up to 50 pounds.· Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.