Credit Union:

Northwest Community Credit Union

Region:

Medford, OR

Closing:

9/22/2024

Learn More

Job Description:

Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders’ commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!

Northwest Community Credit Union serves members from offices in 36 locations across Oregon and Washington.

Assistant Branch Manager

Location: In-Person
Medford Branch
2079 Cardinal Ave.
Medford, OR 97504

Status:
Full-Time Regular, Exempt

Pay Range:
The full pay range is $61,260 – $85,764/annually. Depending on experience and qualifications. In addition to your salary, compensation incentives are available. Incentives targets vary by role.

We offer a bilingual differential for employees who can assist our members’ financial needs in a second language. Proficiency is subject to passing a standardized verbal assessment. Currently approved languages are Korean, Russian, Spanish, and Tagalog.

Applicants are encouraged to apply by September 20, 2024 at 5:00 PM PST.

We are seeking a full-time Assistant Branch Manager to join our team! This position partners with Branch Manager to oversee sales and branch operations while assisting in the direct delivery of services to members. Handles daily operational tasks and ensures member service levels are met or exceeded. Leads branch team to deliver consistently high-quality sales and service by attracting new members and deepening relationships with current members. Mitigates branch controls and risk by adhering to required operational processes, standards, and regulations.

Visa sponsorship not available.

Contact us at 800.258.3115 with any questions or request for accommodation.

Responsibilities:

  • Handles and oversees daily operations of branch, including cash and vault balancing, negotiable items, and audits.
  • Partners with other business units to resolve member issues or grow member relationships; actively participates in cross-functional meetings.
  • Maintains a thorough and comprehensive understanding of all retail products and services and sufficient knowledge of all credit union services to make effective referrals to other business lines.
  • Engages with members by greeting, personalizing interactions, uncovering financial needs, making recommendations for financial services, and providing timely follow-up.
  • Maintains and enforces systems, policies, procedures, and productivity standards.
  • Understands and complies with federal and state regulations relating to financial products and services as well as credit union policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).
  • Resolves or makes decisions related to the service and operational functions within their authority.
  • Seeks opportunities to grow branch assets and membership through community outreach, networking, and business development.
  • Partners with the Branch Manager while conducting employment interviews and making hiring decisions or recommendations.
  • Trains and develops branch staff to provide high-level, consistent service to members while creating a relationship-based sales and service culture at the branch. Resolves employee problems and performance issues timely.
  • Works in partnership with Branch Manager to coach, lead and motivate retail branch employees to meet or exceed sales goals and Service standards.
  • Performs all duties of a Member Service Specialist 2.
  • All other duties as assigned.

Education and Experience Required:

  • High school diploma (GED equivalent) required.
  • Minimum three (3) years of experience in retail financial services, with past roles showing a progression of increasing responsibility including leadership/mentorship.
  • Must be able to be NMLS (Nationwide Multistate Licensing System) and Notary Certified.

Knowledge, Skills and Abilities:

  • Ability to motivate and develop employees through active performance management coaching, feedback, and mentoring.
  • Excellent communication skills with customers (members) and internal team members required.
  • Ability to be a strong advocate for the branch and credit union products and services.
  • Ability to handle difficult or stressful situations with professional composure and maintain a high level of confidentiality.
  • Ability to promote and maintain positive behaviors, team spirit and focus on the member.
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

Benefits & Other Compensation:
This position is eligible for coverage under the credit union’s group welfare benefits program the first of the month following your date of employment. The benefits program includes coverage paid in full by the credit union, benefits which employees share in the cost, and voluntary coverage. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Coverage covered at 100% by the credit union includes Basic Life/Accidental Death & Dismemberment (AD&D) Insurance, Long-Term Disability, and Travel Accident Coverage. Employees share in the cost of Medical Insurance, which also includes Dental and Vision coverage. Employees also have the option to elect voluntary coverage for Life/AD&D, Short-Term Disability, and AFLAC at 100% of the cost.

The credit union offers the utilization of Flexible Spending (FSA), Dependent Care (DCA), and Health Savings Accounts (HSA) that are set up to reimburse you with pre-tax dollars for eligible healthcare and/or dependent care costs. Eligibility to contribute towards one of these savings accounts is effective with the medical insurance enrollment, based on the type of medical coverage selected.

Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

EEO Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.