Indirect Relationship Officer

Working in a collaborative sales-focused environment build member relationships by selling a full range of products and services. Initiate contact with new and existing members by phone and/or email to build, maintain and grow our member relationships. Focus on professional and exceptional member service to include co-workers, business partners and overall membership to convert service opportunities into sales events.

• Effectively manage incoming loan volume from indirect delivery channels to ensure member needs are met.
• Sell additional Credit Union products and services to consistently meet or exceed established individual and team goals.
• Assess current and new members’ financial needs by using effective relationship building and consultative sales techniques. Make appropriate recommendations for loan, deposit, and insurance products and services.
• Open new consumer accounts, checking, and loans.  Focus on retaining current memberships, loans and deposit business, and developing new consumer relationships.
• Use credit underwriting skills and established Credit Union guidelines and matrixes to evaluate loan applications to determine appropriate credit decisions within established authority.
• Makes lending decisions within lending limits, and recommendations for outside lender authority.
• Ability to work rotating Saturdays.

Knowledge, Skills & Abilities

• Ability to uncover additional needs by asking open ended questions to fit OnPoint products and services to member’s needs.
• Ability to multi-task and prioritize workload.
• Effectively work as part of a team with strong interpersonal communication skills.
• Ability to be self-directed and function under limited direct supervision.
• Communicate effectively via phone, in person and in writing. 

• At least 1 year of strong experience in finance and consumer lending involving loan products, making loan decisions and communicating the decisions to members.
• High school diploma or equivalent. 
• Previous experience in a high-volume outbound calling environment preferred.