Partners

Built on the principle of “people helping people,” TruStage is a financially strong insurance, investment, and financial services company that believes a brighter financial future should be accessible to everyone. Through our company culture, community engagement, and products and solutions, we are working to create a more equitable financial system that helps to improve the lives of those we serve and our society.

Products Offered

Abrigo is a leading technology provider of compliance, credit risk, lending, and asset/liability management solutions that financial institutions use to manage risk and drive growth. Our software automates key processes – from anti-money laundering to asset/liability management to fraud detection to lending solutions – empowering our customers by addressing their Enterprise Risk Management needs.

Products Offered

AffirmX helps financial service institutions reduce risk management workloads, anxieties and costs through our patented Risk Intel Center platform. Our team of compliance experts work with your team to complete various regulatory audits, compliance reviews and internal audits.

AffirmX was originally established to help financial institutions stay on top of governance, risk, and compliance. Traditional “boots on the ground” models of consulting are costly in terms of both the utilization of company resources and the time and billing rates of senior consultants and their associated expenses. To solve this problem, we created a hybrid solution: patented technology plus experienced analysts. We’re comfortable working off-site, on-site, or a hybrid situation to fit your financial institution’s specific needs.

Products Offered

For nearly 50 years, Claritas’ unparalleled knowledge of the American consumer has yielded the most adopted segmentation in the industry, helping marketers identify their best customers. Through key acquisitions, the company has transformed into a marketing leader, now offering a single-source suite of solutions that gives marketers the ability to identify their ideal audiences, deliver multichannel marketing engagements with precision and leverage measurement tools to optimize their media spend across online and offline channels and thus drive better marketing ROI. With an accuracy-first foundation, the robust Claritas Identity Graph serves as the engine that drives these powerful solutions, encompassing a proprietary data set including 100% of U.S. adult consumers, over 1 billion devices and 10,000+ demographic and behavioral insights. More information can be found by visiting www.claritas.com.

Products Offered

Clutch (WITHCLUTCH, INC) is a digital account opening and loan origination portal for credit unions. The platform removes friction from the application process, automates fraud detection and enables consumers to fund accounts via ACH / Debit / Credit Card. Moreover, the platform presents pre-qualified loan offers, cross-sells recapture opportunities if applicants have high-interest debt elsewhere and drives efficiency gains throughout the loan underwriting and funding process. The CUSO is focused on serving credit unions and partners with north of 100 institutions: from credit unions with 5,000 members and $50M in assets all the way to multiple of the nation’s largest institutions.

Products Offered

Financial solutions that harness the benefits of synergistic relationships for businesses and their communities.

Founded in 2004 with the headquarters located in Troy, Michigan, Commercial Alliance (CA) provides a comprehensive suite of lending services designed to help credit unions succeed with colleagues across six states.​

CA is categorized as a Credit Union Service Organization (CUSO), owned by Credit Unions, and provides expertise in business lending. CA is known as a business lending enabler and serves over 100 credit unions in various capacities.

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Credible Advantage is a leadership consulting business, assisting your credit union’s CEOs, executives and Board of Directors with effective board leadership and board/CEO relationships, CEO and executive coaching, building strategic boards and leaders, communication including crucial conversations and stomping out drama, and improving executive presence and personal branding. Building courageous leaders on staff and within boards builds strong credit unions. Let’s discover your path to courageous leadership together while we tackle these challenges and help your credit union flourish.

Products Offered

CRMNext believes streamlining the daily tasks of credit union employees is a key component to sustained organizational growth and success. Seamlessly integrating with a credit union’s core and all other systems, such as Symitar, Fiserv DNA, and XP2, CRMNext serves as an all-in-one hub, providing work simplification, robotic automation, and immediate results for both staff and members. The configurable platform makes transforming the member experience across both assisted and digital channels simple, enabling credit unions to grow productivity, assets, profitability, service, and innovation. No more navigating through different screens, systems, and applications when serving a member — with CRMNext, there’s one place to do it all in just a few clicks.

Products Offered

Credit unions play a vital role in helping people land and stay on solid financial ground. At CU Solutions Group, everything we do is centered around helping credit unions serve, grow and remain strong, so that they can make an impact on people’s lives. To help fulfill that mission, CU Solutions Group provides credit unions with four separate, but equally important areas of expertise – technology, marketing, performance and strategy. Our solutions give credit unions, big and small, the resources necessary to provide their members with the services and products they have come to expect from their financial institution in the digital age.

Products Offered

CUNA Strategic Services develops strategic alliance relationships to offer quality products and services to your credit union that contribute to your bottom line, add to your peace of mind, and enhance member relationships. The company is jointly owned by Credit Union National Association and the state leagues.

Products Offered

CUVM provides dependable and cost-effective vendor management solutions to credit unions across the country. Initially created as a Colorado CUSO in 2008, CUVM was purchased in 2012 by LEVERAGE, Credit Union Solutions Group, and Mountain West Credit Union Association. CUVM’s services were expanded at that time to add our full-service option.

CUVM specializes exclusively in vendor management and offers unprecedented personal service to all of our clients.

We currently serve over 200 credit unions in 35 states.

Products Offered

DDJ Myers advances leadership development and strategic execution in partnership with our clients in financial services, health care, and other business sectors.

Our diverse team of subject matter experts honors authenticity, personal values, and purpose-driven work, aligning actions and beliefs as a core practice. We apply our extensive experience and commitment to continual learning in serving a client base that includes credit unions, banks, credit card companies, health care organizations, and insurance providers.

Products Offered

Dolphin Debit is the largest “pure play” provider of ATM/ITM outsourcing for credit unions in the United States. Whether you have 2 or 200 ATMs, Dolphin’s turnkey outsourcing program eliminates capital expenditure, shrinks operational costs by 10-30%, and assures a strategy is in place for compliance and technology upgrades. While credit unions maintain complete control of the ATM program design & income, Dolphin’s team of experts allow your staff to relinquish their ATM duties: no more operational run around, no more out-of-balance research and less vendor management. Let the experts at Dolphin become your ATM department!

Products Offered

Eltropy provides a secure and TCPA-compliant way for credit unions to engage their members through text messaging and leverage analytics to grow revenue. Credit unions use Eltropy’s technology to engage members, send product offers and emergency info, resolve member issues, cross-sell/upsell financial products, aid in the loan process, and collect debts via text messages. Eltropy’s AI-based technology has enabled credit unions to see a 500% improvement in member engagement with an ROI of 10x.

Engage your members across messaging apps such as Text/SMS, iMessage, LINE, WhatsApp, WeChat, etc. Our analytics dashboard provides valuable insight so you can reap the benefits of highly targeted communication.

Products Offered

Envisant (formerly LSC®) helps credit unions achieve their vision through a combination of experience and incomparable expertise. Envisant’s forward-thinking product strategy features credit and debit programs, CUMONEY® Prepaid Visa® reloadable and gift card programs (both plastic and virtual), and more! We support our credit union partners with in-house customer service, an experienced Portfolio Development Team, and help developing and managing successful marketing promotions. Achieve your vision with us!

ARTICLES & RESOURCES

Prepaid Cards & Why They Are Important
Envisant Is Here To Help You

Products Offered

FWW is a full-service business law firm recognized for excellence in banking and finance. Our ability to navigate complex business issues faced by companies today has proven invaluable to our clients. We have deep roots in this community and take great pride in our role as an indispensable legal resource for our clients. Whatever you need from a legal partner, we can help.

The primary goal of our strategic plan is to help clients achieve their objectives by providing practical and creative legal solutions with the highest level of professionalism. Our other main goal is to make sound and ethical business decisions for our firm and our clients.

Resources

• CFPB Actions and Announcements Reflect Looming Changes in Financial Services Regulatory Landscape
• The Impact of Congress Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021

Products Offered

FIS is a leading provider of technology solutions for credit unions, banks, merchants and capital markets firms globally and works with more than 70 percent of all credit unions in the U.S. The company plays a critical role in advancing the ways the world pays, banks and invests, moving $10 trillion around the global annually. With innovative solutions using cutting edge technology, FIS helps their clients solve business-critical challenges and deliver superior experiences for their members/customers. We work with credit unions nationwide to meet member payment needs and provide valuable solutions in the areas of credit, debit, fraud, loyalty, network, small business and money movement. Our history of partnership with credit unions and in-depth knowledge of the credit union marketplace spans over 40 years. We are dedicated to creating best-in-class credit union and member experiences through a direct, trusted partnership that delivers shared success.

Products Offered

We believe credit unions are so much greater than they know. It’s an honor to help them discover this about themselves.

We are your marketing partner to help with the execution of your marketing plan. Our team is made up of former credit union marketers and designers with a deep passion for the credit union movement.  Anything that needs a creative lift – we’re here to help.

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Hauser Jones & Sas assists credit unions to maintain strong internal controls that are needed to meet regulatory requirements and to ensure financial success. Our team provides expert insight and advice to produce positive financial results and return significant value to our clients. We value the sharing of ideas, results, and solutions gained from our position as deep-rooted credit union experts.

As an independent CPA firm, we hold fast to our professional code of ethics that is matched to the nature of our position and guarantees the integrity of our service. We always do things the right way. Like our credit union clients, we maintain the highest levels of integrity and strive to operate within established regulatory frameworks while providing excellent value and member service.

Products Offered

Illuma Labs, Inc. is a Credit Union Service Organization (CUSO) and R&D company headquartered in Plano, Texas. We deliver real-time voice authentication and fraud prevention solutions for credit unions through our flagship product, Illuma Shield™.

Our solution has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech. Illuma also won the CreditUnions.com 2022 Innovation Series in the Member Experience category. We are the exclusive provider for CUNA Strategic Services and have industry endorsements in 34 U.S. states.

Products Offered

IP Services began its early operations as an advanced IP engineering team inside the Fortune 500 integrator, MicroAge. The group consisted of several hundred engineers, and service and support personnel who were responsible for the architecture and implementation of large enterprise and carrier-class routed networks. This team of highly talented engineers also developed various operations methodologies including innovative procedures and controls designed to optimize the performance of the technologies they used. After several successful years of operation, corporate management decided to separate the new group from the integration business and spun off a fully owned subsidiary called IP Services. In 2001, the IP Services team built a data center and a network operations center in a strategically selected location in Eugene, Oregon. Company CEO, Scott Alldridge, had the vision to leverage his team’s experience and expertise to become the premiere High Availability IT Service Management provider for organizations that need rigorous management of their business-critical systems.

Products Offered

MemberPass^TM is a digital credential held by credit union members that protect credit unions and their members from identity theft and fraud in an omnichannel fashion, from call center authentication to lending to new account opening. MemberPass^TM is a simple, secure replacement for user IDs and passwords and supplants the traditional knowledge-based interrogation contact centers employ today to authenticate members calling for telephone banking services.  MemberPass^TM seamlessly authenticates both the member and the credit union to each other in any call-in, log-in or walk-in exchange – providing a consistent, frictionless experience across all channels.

Products Offered

With Neural Payments, credit unions can offer their own peer-to-peer (P2P) payments platform embedded directly into digital banking. The technology offers an all-in-one experience that allows credit unions to reclaim deposits members have moved to independent P2P service digital wallets and claim their share of the growing $50 billion P2P industry. Neural Payments gives members greater security and more convenience in making payments, while credit unions can reduce operating costs and spur membership growth.

To further enhance the P2P product, Neural Payments also offers Fraud Rules Engine, a revolutionary technology that leverages real-time automation to lock down, evaluate and respond to suspicious transactions.

Products Offered

In partnership with NWCUA, The Trust offers a full suite of product offerings at competitive prices. Included in those services are COBRA Administration, On-Line Enrollment, Consolidated Billing, Employee Assistance Program, Human Resources Support Line, and a dedicated Trust Team who is there to serve you and your employees.

Products Offered

ODP Business Solutions, formerly Office Depot | OfficeMax, is a leading provider of integrating products, solutions, and services for the workplace, whether for business or at home. The ODP Business Solutions mission is simple: We provide workplace innovation that enables our customers to work better. The company provides office supplies, paper, print and document services, technology products and solutions, and furniture to businesses and consumers.

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We’ve reimagined the entire lending experience to allow consumers and lenders to move easily through the loan process. Origence’s origination solutions can power your lending from application to closing, and every step in-between. And with our unrivaled modular architecture, you can have Origence drive your entire origination process, or seamlessly use the module(s) that work best for your team.

Origence delivers the ultimate origination experience. For 25 years as CU Direct, we’ve helped lenders increase loan volume and income, create efficiencies, and fuel growth through our automotive, lending, and strategic solutions. Under the Origence brand, our next generation technology solutions and services span across indirect lending, consumer loan origination, digital retail, analytics, marketing and CRM, auto shopping, identity theft solutions, consulting, and outsourced loan processing. We help financial institutions optimize the customer experience, leveraging integrated solutions to bring efficiency, productivity, and profitability to lenders.

Products Offered

Since its formation, Recovery Management Group, LLC (CUSO) has established a proven track record as a professional and progressive Asset Recovery agency, offering experience, skill and integrity for Credit Unions while maintaining the dignity and professionalism which they deserve and demand. We provide Asset Recovery services to Credit Unions of all sizes. Increasing your cash flow is our goal.

Third-party debt Asset Recovery services play an integral role in our modern, credit-driven economy.  Recovery Management Group, LLC was created and designed to provide a unique Asset Recovery service to Credit Unions that provide or, by their commitment to the community – extend credit to their members.​​

While recovering delinquent accounts is our business, helping your members resolve their debt issues is our commitment.  People on our staff are experienced in credit and Asset Recovery and are able to assist customers with their debt issues.

Choosing a professional Asset Recovery service to manage your delinquent & charged-off accounts and other related tasks can be a difficult decision.  You want an agency that will represent your organization in a responsible and professional manner and one that provides an above-scale rate of recovery while maintaining your public image.

By utilizing RMG’s services, you can maximize your bottom line and ensure that your members are handled properly.  Careful selection of a third-party Asset Recovery agency will strengthen your bottom line and helps you to retain members, leading to a more profitable future.

Products Offered

Jeff Rendel works with credit unions that want entrepreneurial results in sales, service, and strategy. Each year, he addresses and facilitates nearly 100 credit unions and their business partners. For three decades – through more than 2,000 presentations, facilitation, and consultations – he’s helped financial institutions grow market share, increase profits, and enrich experiences. His One Percent Systems™ and programs are designed to help your financial institution deliver outstanding financial performance, expand loyalty from all sets of customers, and cultivate entrepreneurial-minded leaders at every level.

Products Offered

Sparrow is a fintech platform that powers white-labeled student loan marketplaces for credit unions. Credit unions that work with Sparrow capture all the benefits of offering student loans to their members without becoming a student lender.

• Capture Gen-Z Members: Student loans are one of the first financial services a young adult experiences. By offering an embedded student loan product, credit unions can efficiently capture college-bound members, without becoming the lender.
• Enhance Member Experience: Sparrow’s turnkey, white-labeled product allows credit unions to offer a cutting-edge digital experience to their members while maintaining full control over the branding.
• Accelerate Non-Interest Income: Sparrow introduces a new non-interest income revenue stream to further monetize new and existing members. With Sparrow, credit unions earn 144% more revenue per funded loan and are paid 4.5x more often than compared to the industry average student loan affiliate relationship.
• Increase the Lifetime Value of Your Members: In addition to the upfront disbursement revenue, two-thirds of consumers who take out student loans from their primary bank or credit union add additional products after the student loan.
  • 65% opened a checking account
  • 57% opened a credit card
  • 44% opened a savings account
  • 20% took out a mortgage
  • 19% took out a HELOC
  • 16% took opened a brokerage account
  • Source: Cornerstone Advisors
• Reduce Member Churn: Sparrow helps decrease churn by allowing members to apply for loans directly from the credit union’s website, rather than linking out to a third party to apply.
• Access Best-in-Class Analytics: All member-level data (personal, financial, and credit data) that Sparrow captures during pre-qualification is made available to credit unions in real time for seamless analysis to help inform marketing initiatives.

Think|Stack is a managed IT services CUSO specializing in cloud and cybersecurity with human-centered design. Through education and co-management, they design, build, secure, automate, and optimize technology environments. As technology and cybersecurity continue to evolve, so does the demand for outsourced IT service partners. Organizations require trusted partners with industry experts who understand their needs and empower ongoing innovation. Think|Stack was founded to service that demand by delivering a unique combination of cloud, cybersecurity, and networking.

Products Offered

Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud, and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve the member experience. As a tech partner, Trellance ensures that credit unions have access to the latest generation of fintech solutions, filled with powerful tools such as artificial intelligence and machine learning. Learn more at Trellance.com.

Products Offered

Velera, formerly PSCU/Co-op Solutions, is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Velera leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit velera.com

Products Offered

Vericast is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics, and promotional products for businesses. It deploys these solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience.

Products Offered

Zest AI helps lenders make better decisions and better loans—increasing revenue, reducing risk, and automating compliance. We were founded in 2009 with the mission of making fair and transparent credit available to everyone and are now a leader in software for more inclusive underwriting.

Zest’s AI-driven lending software helps financial institutions go beyond traditional credit scores’ statistical and data limitations to identify good borrowers often overlooked by legacy techniques. Credit unions that lend using Zest-built models have seen on average 25% increases in approval rates with no added risk and five-fold increases in automated approvals by using more of their data and the advanced math of machine learning.

Products Offered