Member Solutions Agent (Collections)

Join our Air Academy Credit Union team and you could be our members’ best ally! We’re seeking an experienced Member Solutions (Collection) Agent to help our members get back on track. Our Member Solutions agents have excellent communication skills, a positive attitude, and the ability to solve problems.

Recognized as a Gazette Best Workplace since 2017, we’re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $860 million and over 45,000 members, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.

Summary

The purpose of this position is to support the Member Solutions Manager/Department in all aspects of the collection activity.

Job Responsibilities

• Contacts members with delinquent accounts by telephone and mail to encourage prompt repayment of delinquent loans and/or negative shares.
• Uses the telephone as the primary means of contact, using letters, e-mail, and other collection methods as a secondary method.
• Consults with Senior Member Solutions Agent, Lead and Member Solutions Manager on loans that need to be charged off; assigned to attorney and/or collection agency; or repossessed.
• Works with Senior Member Solutions Agent, Lead and Member Solutions Manager on bankruptcy accounts. This includes working with Senior, Lead or manager and the attorney and or trustee regarding the member’s intent to repay or reaffirm, preparing reaffirmation agreements, processing proof of claims, updating information in collection comments. Sends all paperwork and correspondence to the bankruptcy courts and attorney after being reviewed by Senior, Lead or Member Solutions Manager.

Job Requirements:

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Strong attention to detail.
• One-year collections experience preferred.
• Ability to work in a high volume, fast-paced environment.
• Manage daily work and meet deadlines.
• Typical work hours: Monday – Friday, 8 am – 5 pm.

We love our family-like culture here at AACU. Our full-time employees enjoy a great benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, full-time employees are eligible for our tuition reimbursement program after 90 days of employment and we’ll assist you with your professional goals. Join our team and be a part of a company whose members’ and employees’ dreams are our passion.

AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks.