Credit Union:

NW Priority Credit Union


Portland, OR



Job Description:

  •  Recognizes members’ needs to proactively open, maintain, and update personal accounts and refer members to other services such as loan and investment services.
  • Provides routine information on credit union services, policies, membership eligibility, type of credit union accounts, and inquiries regarding account balance, status, and history.
  • Responsible for complying with all laws, statutes, rules, and regulations that govern the credit union, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.
  • Maintains and balances assigned cash drawer daily, follows security procedures and sets cash limits.
  • Provides support to teller area staff, answering questions on policies and procedures. Promotes a positive team environment.
  • Performs lending functions in conformance with established credit union policies and procedures. Interviews loan applicants in person or by telephone, gathering the pertinent information for credit application and explaining loan options, rates, terms, and collateral as required. Reviews and assembles all loan documents to ensure accuracy.
  • Prepares loan documents, including notes, security agreements, payroll deduction authorization, vehicle title forms, etc. Verifies that all documents have been accurately completed. Prepares disbursement checks.
  • Open, maintain, and update all Personal, Business, Trust, Deceased, and other special accounts, and refer members to other loan and investment services. Closes these services upon request.
  • Researches and resolves member inquiries, completes appropriate documents and refers them to Accounting/Electronic Services for assistance when necessary.
  • Responsible for preparing all documents for home equity, first and second mortgage loans. Counsels members on mortgage products. Makes recommendations to the Director of Lending on all home equity loans.
  • Prepares reconveyance and balance billings for flood determination and title company.
  • Audits signature cards for accuracy, return statements/mail, and closed accounts.
  • Back up to balance, replenish cash, and complete documentation for ATM.
  • Works with Compliance with various tasks.
  • Backup for receptionist when needed.
  • Assist MSR Coordinator with job assignments, training, and coordination of teller area when needed.
  • Acts as support service to staff with respect to counseling members, knowledge of sharing, enhancements, and other training as required.
  • Participate in required meetings and training.
  • Performs other duties as assigned by management.

Job Experience: Minimum of two years in financial services. Knowledge of advanced cross-servicing techniques to cross-service members competently. Basic knowledge of consumer laws and the procedures required to maintain compliance with those laws. Required cash handling and opening of special accounts, such as trust, rep payee, deceased, business, and personal accounts. Must have current NMLS or be able to obtain it within ninety days of hire.

Software Skills: Excellent computer skills with knowledge of Microsoft Office software.

Physical Demands: Required to sit for extended periods and occasional walking to provide member services. Required to lift up to 50 lbs. (coin bags). Noise levels are moderate to high in immediate area, and a standard hearing range is necessary to communicate by telephone and in person with staff and members.

Work Conditions: Regular work day with occasional overtime. Ability to travel to branch locations. Exposed to potentially hazardous conditions (robbery).

Other Skills: Strong organizational and analytical skills required to resolve member/staff questions or problems. Must maintain a high degree of accuracy in handling cash, balancing a cash drawer, and entering member transactions into the computer. Must demonstrate excellent written and oral communication skills. Strong interpersonal skills to represent the Credit Union professionally and positively to members and to interact daily with staff and management. Ability to exercise judgment and maintain confidentiality in dealing with membership and staff. Ability to complete or resume tasks despite interruptions.


  • 100% Employer-paid health, vision, prescription and dental insurance option for all full-time employees. 45% Employer-paid dependent coverage.
  • 401(k) plan with employer match up to 4% AND 6% profit sharing.
  • 100% Employer-paid life insurance/AD&D package (up to $50,000)
  • Paid vacation and sick time
  • 11 paid Holidays
  • Short and long term disability (We cover 50% of the premium)
  • Employees receive 1% discount on certain loans after one year of employment.
Salary Description