Branch Manager

Job Description:

InRoads Credit Union is seeking a diligent, and knowledgeable full time Branch Manager to join our team in Hillsboro, Oregon. This position comes with a full benefit package including a matching 401k.

At the heart of every InRoads Credit Union position is a relationship built between the you and the members you serve. Transparency, acceptance of individuality, confidence and strong communication skills are necessary. You understand that members trust and rely on your assistance daily. Your goal is to exceed the members expectations in everything you do.

As the Branch Manager, you will lead and direct day-to-day operations of the branch personnel to ensure a superior member experience. Leading by example and coaching staff to become the best that they can be while offer products and services that are appropriate and that will benefit the financial life of the member. Fosters strong connections and drives community engagement by actively participating in local events, initiatives and partnerships that promote the credit union’s brand and servicing, ultimately increasing visibility resulting in growth within the community. Manage reports/data for the team to ensure goals are being met, to identify actions to enhance results, and assist with coaching team staff to learn and grow within their role and the credit union.
This role will require at a minimum an associate degree in a business-related field with at least 2 years of job-related experience or at least 3-5 years of job related OR similar experience including knowledge of financial products and services, with strong leadership, coaching and supervisory skills.

A successful Branch Manager should be equipped with the following:

• Requires strong interpersonal and communications skills to discuss, provide guidance and/or resolve member or staff concerns.
• Spanish speaking preferred.
• Must be able to maintain composure under pressure, interact routinely with others face-to-face, by telephone, and through other communication methods using active listening skills and excellent teamwork.
• Leadership skills and attention to detail.
• Proficiency in spreadsheet, word processing, Outlook, and database software applications skills is required.
• Must be reliable in creating highly accurate work results, meeting strict deadlines.
• Has good knowledge of Credit Union’s policies, procedures and regulations and applies knowledge/skills to decisions and actions
• Ability to work independently with a minimum of supervision, self-starter and uses resources to determine best actions and be comfortable making day to day decisions pertaining to branch/branch operations
• Requires working with others in a group or team and the ability to remain flexible despite interruptions and/or routine changes to priorities and/or job duties.
• Must have or obtain NMLS#
• Must be comfortable communicating with video technology