This is a Master Class

Transformative leadership is the ability to inspire people to achieve exceptional outcomes. It involves understanding what motivates people and helping them transcend personal fears to reach a desired state. In this class, you will explore three aspects of transformational leadership: emotional intelligence, change leadership, and continuous improvement.

You will practice strategies that enhance trust and respect amongst colleagues, building the psychological safety needed to explore the root causes of problems and create change initiatives with organizational buy-in.

Attendee Takeaways:

  • Recognize the four components of emotional intelligence and practice EQ development strategies to build strong relationships and increase team performance.
  • Identify and overcome rational, emotional, and structural roadblocks to change using the Kotter 8-step change management process and the Switch model from Chip and Dan Heath.
  • Develop continuous improvement processes using Kaizen models in which employees at all levels work together proactively to achieve regular, incremental improvements.

CPE Credit Available For This Session

CPEGoWest Credit Union Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on accepting individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

This session is approved for CPE Credit. Learn more here.

Personal Development: This field of study relates to Career Planning, Leadership, and Time Management.
CPE Credit Offered: 1.0
Delivery Method: Group Live
Previous work experience and background knowledge are recommended.

Event Date / Time

October 3rd from 2 pm 5 pm


Room 206AB
Spokane Convention Center


Dr. Christina Perry
Director of Organizational Learning
Desha Matuska
Business Operations Manager