This is a Breakout Session

Building trust among board members, the CEO, and key executives is essential for credit unions to reach their full potential.

Do you wish more board members would speak up in the boardroom conversations and provide input? Do you wish they would bring the parking lot discussions after the board meeting back into the boardroom? This session includes improving healthy communication in the boardroom and provides tools for board members to be more strategic with problem-solving discussions.

Understanding why certain board members show up poorly by remaining silent or having that strong personality that dominates the conversation is helpful. This session provides practical tools and understanding of how to build accountability, put aside their personal biases as individual board members for the good of the credit union, and improve the flow of communication through effective board governance and chain of command as a board member.

Effective board communication builds trust and innovative thinking, contributing to high-performing credit unions, increased retention of CEOs and key executives, and increased financial performance. And all of this content can be used to build strong cultures and strong teams in the workplace as well.

Audience Takeaways:

  • Learn tools to encourage diverse ideas in discussions in the boardroom
  • Establish a culture of trust and open communication between the CEO and Board of Directors
  • Gain tips to improve communication and decision-making skills when credit union challenges exist.
  • Learn how to approach situations to improve accountability with board responsibilities and overall credit union performance.

CPE Credit Available For This Session

CPEGoWest Credit Union Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on accepting individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

This session is approved for CPE Credit. Learn more here.

Event Date / Time

October 5th from 11:15 am 12:15 pm


Room 207
Spokane Convention Center